Last Updated: May 3, 2026
Need help with Load Ledger? You're in the right place. We're a small, driver-focused team and we read every message that comes in.
To help us help you faster, please include:
Subscriptions are managed through your Apple ID. Open the Settings app on your iPhone → tap your name at the top → Subscriptions → Load Ledger Pro → Cancel Subscription. You will keep Pro access until the end of your current billing period.
Open Load Ledger, go to the Pro upgrade screen, and tap Restore Purchases. Make sure you are signed in to the same Apple ID you used for the original purchase.
Pro users can export to CSV or PDF from the Reports tab. Open Reports, choose your date range, and tap Export Report. The file will be saved or shared via the standard iOS share sheet.
On the sign-in screen, tap Forgot Password? and enter your email address. We will send a password reset link to your inbox.
Email us at developer.jerrymac@gmail.com from the address linked to your account and request account deletion. We will permanently remove all of your data within 30 days, as described in our Privacy Policy.
First, force-quit and reopen the app, and pull-to-refresh on the Dashboard. If that does not resolve the issue, email us with the load number or expense in question and a screenshot, and we will investigate.
We want to hear it. Email us anytime — feature requests from real drivers shape the roadmap.
If something is broken, please email us with as much detail as you can. Screen recordings (Settings → Control Center → add Screen Recording) are extremely helpful for tricky issues.